
COVID-19 has increased the pace of digital transformation at many brands, but the importance of employees should not be overlooked as part of the process – especially when it comes to internal communications. This was the key point Darren made in his keynote: Digital internal communications and COVID-19: Don’t throw the baby out with the bathwater.

Brand Week Istanbul is a very well-respected brand marketing event in branding circles and beyond, so Wavelength’s Darren Coleman was chuffed when the organisers invited him along to deliver a keynote, titled Brands as a platform for growth: Practical advice during times of COVID-19.
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COVID-19 is presenting senior marketers with complex and ever-changing marketing challenges. LiMA kindly invited Wavelength’s Dr. Darren Coleman to deliver a virtual keynote, Competing through brand experiences: Three steps for success during times of COVID-19, to help senior marketers address some of these challenges.

It was a real treat to deliver two virtual sessions on brand, emotion and brand experiences at Cranfield School of Management to the MSc Strategic Marketing students. The sessions helped students understand the value of brand, emotion and brand experiences in practical terms. The final output was a customer journey map based on a project Wavelength completed in the Middle East (NB: Client confidentiality was retained).

This executive education programme was custom-designed for Jamjoom Pharma’s senior marketing team with an emphasis on product, brand and experiences. The programme was delivered over a six-week period via weekly three-hour online sessions. The tangible output was a product strategy and brand plan which the group shared via group presentations during the final session.

We’re delighted to announce that Building Brand Experiences: A Practical Guide to Retaining Brand Relevance (Kogan Page, 2018) has been published into Korean by UX Review.
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